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Disabled access

HOW TO APPLY

We want ONBlackheath to be an event that is accessible for all. To ensure we have the correct level of facilities we ask customers to apply for access to the facilities they require.

To apply you must first purchase a standard ticket for however long you wish to attend the festival. Once you have purchased your ticket we ask you to complete and submit our online Access Requirements form.

Our application form consists of several questions regarding your requirements at the event. Along with this, we ask for supporting documentation for validation of your request.

Please ensure to read all our information before applying, our Access scheme allow you to apply for the following facilities:

  • Wheelchair accessible viewing platforms
  • Accessible car parking & drop off pass
  • PA (Personal Assistant) ticket – at no extra charge
  • Accessible toilet facilities

 

PERSONAL ASSISTANT TICKET (PA)

If a customer is unable to attend the event without a PA then we can provide an additional ticket at no extra cost. Customers wishing to apply for a PA Ticket should buy their own ticket but not one for their PA.

You will then need to apply for a PA ticket via our Access requirements application form.
If you are not offered a ticket for your PA our team can advise on the procedure.

Please see our terms and conditions for a detailed list of documentation we accept when approving PA tickets.

 

ACCESS REQUIREMENTS APPLICATION FORM

You can now apply for Disabled Access facilities and a PA ticket via our application form, please ensure you attach documentation to your application, we know the event is very close so we will process your applications swiftly.

COMPLETE THE ACCESS FORM HERE

Applications for Viewing Platform Access will close on July 5th at 5pm, Applications for Accessible toilets, Accessible Parking and Personal Assistant tickets will remain open until July 9th at 5pm.

If you require access to the any of our facilities after these dates then please contact the Access team directly on access@onblackheath.com we will do our very best to assist you but will be subject to availability.

lease do not buy a ticket for your PA as this cannot be refunded, if you are unsure about your eligibility for the scheme please read the Terms and Conditions section or contact the Access team for advice.

If you are waiting to buy a ticket, we would recommend you to send an application in for access in advance before the cut-off date – please put ‘ WAITING TO BUY’ in the ticket reference section. Access will only be valid with a purchased ticket.

 

TERMS AND CONDITIONS WHEN APPLYING FOR DISABLED ACCESS

It is mandatory to provide one of the following forms of supporting documentation with your completed form as evidence of your requirements and to grant a complimentary PA ticket:

  • Any level of DLA
  • Any level of PIP
  • Medical Professionals letter
  • Armed forces Independent payment
  • War Disablement Pension
  • D/deaf or blind registration
  • Nimbus Access Card
  • Blue badge – only accepted as adequate evidence for parking/drop off access

Submit your documentation with your application form. All documentation is kept secure and destroyed securely after processing.

If you unable to include your documentation please state in ‘Addition Notes’ that it has been forwarded either by fax, email or post.

 

FACILITIES AT THE EVENT

ACCESS CUSTOMER PARKING

We have an Access customer Car park near the main entrance, spaces are limited so if you require access to this car park you must complete our Access requirements application form, Blue Badge holders must also complete our application form.

The Access Team will send you a pass to enter this Car Park, any persons turning up without a Disabled car park pass will be turned away this applies to Blue badge holders.

Disabled parking is free of charge but must be applied for in advance.

PICK UP AND DROP OFF PASS

If you are being dropped off and picked up we will have a designated area for this, the location will be shared with you in your Access information guide. Please note their will be road closures in place after the event, they will be communicated to you in advance.

VIEWING PLATFORMS

We will have a viewing platform at both stages. There are a limited number of seats on the viewing platform seating is provided on a first come first served basis. 

Personal Assistants are welcome to use the seating on the platforms unless an access customer requires a seat.

The viewing platforms have a very limited capacity and is strictly for access customers plus 1 PA only.

To book your place on the viewing platform you need to complete the Access Requirements form.

There is a wheelchair accessible ramp at the viewing platform.

CHARGING POINTS
Wheelchair and mobility scooter charging points are available in the arena at the viewing platforms.

TOILETS

Wheelchair accessible toilets and standard toilets will be located at each of the viewing platforms. You can apply for the use of this facility in your Access Requirements form.

HEARING LOOPS
There will be a hearing loop located at the Disabled Access Check-In

ACCESS GUIDE & MAP

We produce a free Access Guide. It contains maps, details and locations of facilities, distances between attractions and other helpful information.

It will be sent to the Access customer a week before the Event via email.

ARRIVAL AND TRAVEL.

Please check the pre-event information you are sent by the Access Team. You will receive this information a week before the Festival. It will have specific information on what to do when you arrive onsite.

TRAVEL INFORMATION

This information will be updated here soon.

USEFUL INFORMATION

SITE LAYOUT & GROUND CONDITIONS

ON Blackheath takes place on Blackheath there are some hard-standing pathways around the edges of the park, the event will take place on grass. The entrance to the Festival is on the heath by the corner of Hare and Billet road and Mounts Pond Road. Accessible parking will be located directly across from the Entrance, please note the parking area will be on grass.

Please prepare for all weathers.

DISTANCES AND MAP

Will be updated here when available.

MEDICATION

If you need to bring medication with you, please bring a doctor’s letter or prescription if it is not easily recognisable there will also be a fridge available if you require cold storage for your medication. Please contact the Access team should you need more advice or guidance.

MEDICAL AND WELFARE

Medical and Welfare Facilities are available, there are clinical professionals based at the medical facilities. The medical facility would also have contacts for local pharmacies and emergency dentists.

SECURITY AND STEWARDS

Security and Stewards will be working and present in the Arena.

They are briefed to offer information, help and support. If you are unwell or require assistance, please approach a member of the Security or Stewarding Team.

TEMPORARY IMPAIRMENTS

Please note that our Accessible Facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.

If you do have a temporary impairment, please be aware that there will be a lot of walking to get around the festival and there are not many places to sit.

ATTITUDE IS EVERYTHING

 We work with Attitude is Everything a charity set up to improve Deaf and disabled people’s access to live music. We have been working in partnership with them for over 15 years.

Attitude is Everything supports the music industry to make live music events more accessible. Having begun as a pilot project in 2000, they are now a fully independent charity and part of Arts Council England’s National Portfolio of organisations.

For more information please refer to their website http://www.attitudeiseverything.org.uk/

CONTACT US

Although the website does contain a lot of information we do understand that some customers will need to contact us directly.

Please email us on: access@onblackheath.com